If you bought a MacBook Air between June 2012 and June 2013, you may have received an email from Apple about a failing hard drive. Some of the 64GB and 128GB flash storage drives in the MacBook Air sold during this time may fail.

If your hard drive is affected, you can have it replaced with a new one, free of charge*, at MacSolutions Plus. We are an Apple Authorized Service Provider (AASP), and we can replace affected hard drives for customers who live in Buffalo, Amherst, Clarence, and throughout Western New York.

*Data transfer is not covered by Apple under this program, so please make sure to back up your hard drive before you bring in your Mac. Or, if you prefer, we can handle the data transfer for you for $70.

To find out if your MacBook Air is affected, just go to the Mac App Store, click on Updates and choose the MacBook Air Flash Storage Firmware Update 1.1. This update will test your hard drive to see if it is affected.

Your hard drive does not have to be failing already

If your hard drive is covered by this replacement program, just bring in your MacBook Air and we will take care of it for you – even if your hard drive is not currently failing. If you have AppleCare, we can come to your home or office and do the replacement for you. The visit and replacement are free, but please note
that data transfer is not covered by Apple, and will be charged at $95/hour if you need us to transfer your data.

Do not install any operating system updates or new applications if your drive is affected. Also, we highly recommend backing up your data on a regular basis until your hard drive is replaced.

This program covers the MacBook Air for three years after the original purchase date.

If you already paid for a repair related to this issue, we will be contacting you regarding a refund – or feel free to contact us.

As always, we want to provide the best service, so please call us at 716-823-3085, email us, or visit us in Eastern Hills Mall (near JC Penney) Monday-Friday 9 a.m. – 9 p.m., Saturday 10 a.m. – 9 p.m., Sunday noon – 5 p.m..