Apple has determined that a very small number of 3TB hard drives used in 27-inch iMac systems, may fail under certain conditions. These systems were sold between December 2012 and September 2013.
Apple recommends replacing affected hard drives as soon as possible. As an Apple Authorized Service Provider, MacSolutions Plus will repair affected iMac systems, free of charge.
If you were contacted by Apple about this issue, you can bring your iMac to our store in the Transit Casey Plaza for service.
If you have not been contacted, but think you have a 3TB hard drive, you can see if it’s part of the program by going to Apple’s website and entering your serial number.
Your iMac will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.
Note: If your iMac has any damage which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.
Please back up your data before your iMac is serviced. Learn more about backup options.
- Bring your iMac to MacSolutions Plus.
- A technician will run a diagnostic test on the iMac to verify eligibility.
- Repair turn around time will vary based upon parts and technician availability but is usually 24-48 hours.
- You will be notified when your iMac is ready for pickup.
Apple is contacting customers who paid for a repair either though Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple. MacSolutions Plus will actively go through our repair records and notify you if you paid for a repair that should be covered under this new program.
You will need to re-install your operating system, other applications and any backed up data after your hard drive is replaced. Please refer to About OS X Recovery for instructions.This worldwide Apple program does not extend the standard warranty coverage of the iMac.
The program covers affected iMac models until December 19, 2015 or three years from its original date of sale, whichever provides longer coverage for you.