Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.
If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.
If your iPhone is in working order and exhibits the symptoms noted above, use the serial number checker below to see if it is eligible for this program.
Check eligibility here: Apple iPhone 5 Battery REP
Does your iPhone 5 qualify? If so either stop in our store and if your iPhone 5 fails diagnostic testing we’ll change your battery while you wait. You can also call ahead and we will be happy to do your diagnostics over the phone and save you the trip should your iPhone 5 pass diagnostics. 716-823-3085
To prepare your iPhone 5 for the battery replacement process, please follow the steps below:
Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.