FAQ Buffalo NY: Frequently Asked Questions
This FAQ Buffalo NY provides quick answers to common questions about our services, repairs, and pricing. Whether you’re curious about our repair process or pricing details, you’ll find the information you need here.
Need technical help? Check our Knowledge Base for troubleshooting guides, setup instructions, and detailed how-to articles.
General Services
What services does MacSolutions Plus offer?
We’re an Apple Authorized Service Provider specializing in Mac, iPhone, iPad, and Apple Watch repairs using genuine Apple parts. We also provide PC repair, business IT support, managed services, data recovery, and tech training for both home and business users throughout Western New York.
Are you an Apple Authorized Service Provider?
Yes! We’ve been Apple Authorized since 2001. Our technicians are Apple-certified, and we use genuine Apple parts for all repairs. This means your warranty stays intact and your device is restored to factory standards—something third-party shops can’t guarantee.
Do you repair both Mac and PC computers?
Absolutely! Unlike most shops that specialize in one platform, we’re experts in both Apple Mac and Windows PC repair. We’ve been serving Western New York since 2001 with complete Mac AND PC support under one roof.
What makes MacSolutions Plus different?
We combine Apple Authorized expertise with cross-platform support (Mac AND PC), local convenience, and personal relationships. You’ll know your technician by name—not a ticket number. Plus we complete most repairs in 1-2 days vs 5-7 days at big-box stores.
Where are you located and what are your hours?
Location: 9364 Transit Road, East Amherst, NY 14051
Hours: Monday-Friday 10am-6pm | Saturday 10am-4pm
Serving Buffalo, Amherst, Clarence, Williamsville, and all of Western New York within 100 miles.
Repairs & Service
How long does a typical repair take?
Mac & PC repairs: 1-2 days
iPhone screen repair: 1-2 hours with appointment
Data recovery: 3-5 days
We provide estimated timeframes when you drop off your device.
Do you use genuine Apple parts?
Yes! As an Apple Authorized Service Provider, we use genuine Apple parts for all iOS device repairs and Apple-certified parts for Mac repairs. This ensures your warranty stays intact and your device performs like new.
Do you offer same-day repairs?
Yes! Many repairs can be completed same-day, especially iPhone screen replacements and battery swaps with an appointment. Call ahead at (716) 823-3085 to check availability.
Do you offer free diagnostics?
Yes! We offer free diagnostics for all iOS devices (iPhone, iPad, Apple Watch). For Mac and PC diagnostics, there’s a small fee that’s waived if you proceed with the repair.
What is your warranty on repairs?
All repairs come with a 90-day warranty on parts and labor. If the same issue occurs within 90 days, we’ll fix it at no additional charge. Accidental damage and user-caused issues are not covered.
Do I need an appointment or can I walk in?
We welcome both! Walk-ins are always accepted, but scheduling an appointment ensures minimal wait time and guarantees a technician will be available immediately.
Pricing & Payment
How much do repairs typically cost?
iPhone screen repairs: Starting around $150
iPhone battery replacement: Around $80
Mac repairs: $150-$600 depending on complexity
Visit our pricing page for detailed estimates or call for a quote.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, Mastercard, Amex, Discover), debit cards, and Apple Pay. We also offer financing through Acima Leasing for larger purchases or repairs over $300.
Business Services
Do you offer IT support for businesses?
Yes! We provide complete IT support for small and medium businesses including network setup, email configuration, cloud services, security, employee device management, and ongoing maintenance. We support both Mac AND PC environments—one IT partner for all platforms.
Managed Services
What is PlusCare and how much does it cost?
PlusCare is our managed service that keeps your computers running smoothly with automatic tune-ups, security protection, backups, and priority service.
Residential: Starting at $19.95/month (with backup: $29.95/month)
Business: BusinessCare starts at $49.95/month with enterprise security and help desk support
Still Have Questions?
Can’t find what you’re looking for? We’re here to help!
Need technical help?
Visit our Knowledge Base for troubleshooting guides, setup instructions, and detailed how-to articles.