Apple, PC & Managed IT Services in Buffalo, NY
Your local Western New York experts for Mac & PC repair, business managed IT, and cybersecurity — an Apple Authorized Service Provider serving Buffalo and Erie County since 2001.
Apple Authorized Since 2001
Same-Day Service Available
Free iOS Diagnostics
Beyond Repairs: IT for Businesses & Schools
Western New York organizations count on us for ongoing managed IT and for keeping their Mac AND PC fleets running — backed by 25 years in business and our Apple Authorized credentials. Two growing parts of what we do:
Managed IT for Business
Flat-rate managed IT, cybersecurity, cloud, and backup for WNY small businesses — Mac AND PC, one local team that knows you by name. Predictable monthly cost, no surprise bills. Enterprise-grade IT support, without the in-house overhead.
Device Support for Schools
Fast out-of-warranty repairs for the Chromebooks, Windows laptops, Macs, and iPads your district runs (AppleCare claims included), plus deployment, MDM, and managed support across every platform. We help WNY schools keep classroom technology in students’ hands, not waiting in a repair queue.
Your Tech Should Work FOR You, Not Against You
We solve the everyday tech problems that drive you crazy — from devices that won’t sync to setting up your entire home office. Mac AND PC, we handle both so you don’t need to juggle multiple IT partners.
Work From Home
Your home office should be your productivity sanctuary. We set up your Mac or PC, connect your monitors, sync your phone and tablet, and get your printer working (yes, really). Clean cables, smooth workflow, zero frustration.
Family Connection
Keep everyone connected without the chaos. Shared photos, family calendars, safe screen time for kids, and making sure grandma’s iPad actually works. We make family tech simple.
Business IT
Running a small business with a mix of Macs and PCs? We speak both languages fluently. One IT partner handles everything — setup, support, training, and ongoing maintenance.
Real Problems We Solve Every Day
Stop struggling — bring us your tech headaches and we’ll make them simple
“My devices won’t sync”
Photos stuck on one device. Calendar won’t update. AirDrop not working. We fix the invisible stuff that makes your Apple ecosystem actually work together.
Example: Maria’s iPhone photos weren’t appearing on her Mac. We configured iCloud correctly, cleaned up storage, and now everything syncs automatically.
“My Mac is running so slow”
Beach ball of death. Apps taking forever to open. Mysterious storage problems. We diagnose the real issue (often it’s not what you think) and get you back to full speed.
Average turnaround: 1-2 days for Mac/PC repairs vs 5-7 days at big box stores.
“I broke my iPhone screen”
Dropped it. Sat on it. Kids threw it. We’ve seen it all. Most iPhone screen repairs done in 1-2 hours with an appointment — genuine Apple parts, authorized service.
“Can you help our business with Mac AND PC?”
Yes! We’re fluent in both. Many Western New York businesses need someone who can support their mixed environment without juggling multiple vendors. That’s exactly what we do.
We manage 50+ WNY businesses with Mac/PC environments.
“I need help setting up my new Mac”
Transferring data from your old computer, setting up email, installing apps, connecting printers — we handle the entire setup so you’re productive from day one. No more spending a weekend figuring it out yourself.
Popular add-on: We’ll set up Time Machine backups so you never lose a file again.
“My Wi-Fi keeps dropping”
Dead zones in the house. Slow streaming. Devices randomly disconnecting. We diagnose whether it’s your router, your ISP, or interference — and fix it so every room gets strong, reliable coverage.
Common fix: Most homes just need proper router placement and settings — not expensive new equipment.
About MacSolutions Plus
MacSolutions Plus is Western New York’s longest-serving Apple Authorized Service Provider, established in 2001 in East Amherst. Unlike big box stores, we offer same-day service, free diagnostics, and you’ll know your technician by name. We’re family-owned and treat your tech problems like they’re our own.
Faster Service
Average 1-2 day Mac and PC repair vs 5-7 days elsewhere. iPhone repairs often completed in 1-2 hours with appointment. Same-day service available when possible.
Personal Relationships
You’ll know your technician by name. No ticket numbers, no corporate runaround. We remember you, your devices, and your tech history.
Mac AND PC Partner
One IT partner for all your technology — Mac, PC, iPhone, iPad, Android. No juggling multiple vendors for different platforms.
Beyond Repairs
Setup help, training classes, home office design, smart home integration, business consulting — we’re your complete technology partner.
Data Protection
Your files matter. We set up automatic backups, recover lost data, and protect your devices from malware and ransomware — so you never lose what’s important.
Locally Owned Since 2001
We’re your neighbors in East Amherst, not a franchise. Every dollar you spend stays in Western New York, and we’re invested in this community for the long haul.
Our Leadership — Apple Certified Technicians with 24+ years serving Western New York.
Garret
CEO & Founder
Shawna
VP & Co-Founder
Zach
President
Why Choose Us Over Big Box Stores?
We use genuine Apple parts and honor AppleCare — but we treat you like family, not a ticket number
MacSolutions Plus
- Same-Day Available: Most Mac/PC repairs in 1-2 days, iPhone repairs in 1-2 hours
- Know Your Technician: Personal service from people you know by name
- Mac AND PC Support: One partner handles both platforms — no juggling vendors
- Local & Convenient: East Amherst location, 20 minutes from Buffalo, free parking
- Beyond Repairs: Setup help, training, home office design, smart home integration
- 24+ Years Local: Family-owned, serving Western New York since 2001
- Apple Authorized: Genuine parts, certified technicians, AppleCare honored
Big Box Stores
- 5-7 day average repair time
- Anonymous corporate service
- Mac OR PC focus (not both)
- Mall location, parking challenges, crowds
- Sales-focused, minimal training/setup
- National chain, no local ties
- Good for: New appliances, browsing latest products
Choose big box when: You need to buy a new appliance.
The MacSolutions Plus Difference
We’re not just another repair shop — we’re your local technology partner. Whether you need a quick fix, help setting up your home office, training on new features, or ongoing IT support for your business, we’re here with the expertise and personal touch that big box stores simply can’t match.
Complete Apple, PC & Managed IT Support
From Mac & PC repair to managed IT, cybersecurity, and training — we’re your one-stop technology partner for Western New York
Repairs
Mac, PC, iPhone, iPad, and Apple Watch repair by certified technicians with genuine Apple parts and fast turnaround times
Managed IT & Cybersecurity
Flat-rate managed IT, cybersecurity, cloud, and backup for Western New York small businesses — Mac AND PC, one local team.
Training & Setup
Classes, one-on-one training, home office setup, and smart home integration — learn to love your tech
Trusted by Western New York Since 2001
Serving Western New York
Buffalo • Amherst • Clarence • Williamsville • East Amherst • Cheektowaga • Tonawanda • Lancaster • Depew
Common Questions
Quick answers to help you understand how we can help
How is MacSolutions Plus different from big box stores?
We offer same-day repairs (vs 5-7 days), free diagnostics, personal service by name, and support for both Mac AND PC. Same Apple quality standards, but faster service and a better experience. We’re locally owned and have been serving Western New York since 2001.
Do you honor AppleCare warranties?
Yes! We’re an Apple Authorized Service Provider and honor all AppleCare coverage. We use genuine Apple parts and our technicians are Apple certified.
How long does a typical repair take?
Most Mac and PC repairs are completed in 1-2 days. iPhone repairs average 1-2 hours with an appointment. We also offer same-day service when possible — just call (716) 823-3085 to check availability.
Do you offer free diagnostics?
Absolutely! We provide free diagnostics on all iOS devices. We’ll tell you exactly what’s wrong, what it will cost to fix, and give you options before you commit to anything.
Can you help businesses with Mac and PC environments?
Yes! We specialize in managing mixed Mac/PC environments for Western New York businesses. From single devices to complete IT management, we handle setup, support, training, and ongoing maintenance.
Do you only do repairs, or do you help with setup and training?
We do much more than repairs! We help with home office setups, smart home integration, family tech support, device migration, training classes, and business IT consulting. Think of us as your complete technology partner.
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See What Western New York Is Saying
★★★★★ Google Rating
Customer Reviews
Michael Thompson
★★★★★
2 weeks ago
“Outstanding service! My MacBook Pro was running slow and they diagnosed the issue immediately. Had it back the next day running like new. Definitely faster than big box stores!”
Sarah Williams
★★★★★
1 month ago
Best computer repair shop in Buffalo! They handle both Mac and PC, which is perfect for our mixed office environment. Professional, fast, and fairly priced.”
Robert Chen
★★★★★
3 weeks ago
“Cracked my iPhone screen and they fixed it in under 2 hours! Same quality as the big stores but way faster and more personal. This is now my go-to spot.”
Lisa Martinez
★★★★★
1 week ago
“I was panicking because my laptop wouldn’t turn on the day before a big presentation. They got it working within hours and recovered all my files. Lifesavers!”
James Patterson
★★★★★
2 months ago
“Family business that truly cares. They set up our whole home office and took the time to teach us how everything works. Can’t recommend them enough!”
Amanda Brooks
★★★★★
3 weeks ago
Called around to several places before finding MacSolutions Plus. They were the only ones who could see me same day. Fixed my iPad and were incredibly helpful with setup questions. Will definitely return!”
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Ready to Get Your Tech Working Right?
Whether you need a repair, setup help, training, or business IT support — we’re here with 24+ years of Apple expertise serving Western New York.
Or call us at (716) 823-3085